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Order Questions
Missing items, leaking, broken, smashed, mangled, mutilated, molested...
- I selected a cover scents and I don't like the smell. Can I exchange them?
- I would like to remove/add a product to my order?
- I’d like to change the cover scent on my order?
- My newsletter coupon code isn't working?
- My order is in custom lab but I need it in time for an event/trip?
- My order says shipped but there are no tracking details (EU)
- My package is being held by customs, what do I do now?
- My package was returned to you guys , what do we do next?
- My shipping tracking says delivered, but I didn't get it:
- The estimated transit time has already passed and I have not received my order
- This product is not working for me, can I return it for a refund/exchange?
- What is the status of my order, I want it by (certain date)?
- When will this product be in stock again?
- Why hasn't my custom order been shipped yet?
- Will I have to pay VAT, Customs, or taxes?