.jpg){kind=logo}
Order Questions
Missing items, leaking, broken, smashed, mangled, mutilated, molested...
- Can I get a cover scent sample?
- Can I purchase the cover scents that are not in-house?
- Can you remove the labels?
- Do you ship to Apos/Fpos/Military?
- How do I get a sample of custom/oils/etc?
- How do I get into your affiliate program?
- How do I sign up for the newsletter?
- I canceled my order but now unable to use the voucher/coupon in that order?
- I didn't receive the shipping confirmation email with tracking?
- I do not get invoices, tracking or any emails from you anymore?
- I entered an old address, can you re-route it to the correct address?
- I entered the wrong address. Can I change my address?
- I forgot to add a product to my order, is it too late to make the changes?
- I haven't received emails since I started subscribing for your newsletter?
- I missed the sale by a day, can the coupon code be applied to my order?
- I placed an order before the sale, can I have the discount?
- I prefer to order via the EU to avoid custom charges but you don't have all the products as in the US...
- I put in the order notes that you should lower the invoice and put the package as a gift. This cost me in custom fees.
- I received the wrong product/cover scent/dosage?
- I refused my package because the custom charges were too high, now what?