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Shipping International

All International shipping questions

  • Can you remove the labels?​
  • Do you ship to Apos/Fpos/Military?
  • Do you ship to my country? I tried to place an order but there are no shipping options.
  • I didn't receive the shipping confirmation email with tracking?
  • I do not get invoices, tracking or any emails from you anymore?
  • I entered an old address, can you re-route it to the correct address?
  • I entered the wrong address. Can I change my address?
  • I prefer to order via the EU to avoid custom charges but you don't have all the products as in the US...
  • I put in the order notes that you should lower the invoice and put the package as a gift. This cost me in custom fees.
  • I refused my package because the custom charges were too high, now what?
  • My order is in custom lab but I need it in time for an event/trip?
  • My order says shipped but there are no tracking details (EU)
  • My package is being held by customs, what do I do now?
  • My package was returned to you guys , what do we do next?
  • My shipping tracking says delivered, but I didn't get it:
  • The estimated transit time has already passed and I have not received my order
  • What is the status of my order, I want it by (certain date)?
  • Will I have to pay VAT, Customs, or taxes?

Categories

  • Business Questions
  • Community Forum discoverXS
  • Discount Questions
  • Order Questions
  • Pheromone Questions
  • Pre-Sales Questions
  • Returns and Exchanges
  • Shipping Domestic USA
  • Shipping International
  • Technical Questions
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