All International shipping questions
- Can you remove the labels?
- Do you ship to Apos/Fpos/Military?
- Do you ship to my country? I tried to place an order but there are no shipping options.
- I didn't receive the shipping confirmation email with tracking?
- I do not get invoices, tracking or any emails from you anymore?
- I entered an old address, can you re-route it to the correct address?
- I entered the wrong address. Can I change my address?
- I prefer to order via the EU to avoid custom charges but you don't have all the products as in the US...
- I put in the order notes that you should lower the invoice and put the package as a gift. This cost me in custom fees.
- I refused my package because the custom charges were too high, now what?
- My order is in custom lab but I need it in time for an event/trip?
- My order says shipped but there are no tracking details (EU)
- My package is being held by customs, what do I do now?
- My package was returned to you guys , what do we do next?
- My shipping tracking says delivered, but I didn't get it:
- The estimated transit time has already passed and I have not received my order
- What is the status of my order, I want it by (certain date)?
- Will I have to pay VAT, Customs, or taxes?